Returns & Exchanges Policy

Last Updated: 2026/02/03

Company Registration Information

Nombre: Tianjin Danti Apparel Sales Co., Ltd.
Fecha de fundación: 7 de enero de 2026
Número de teléfono móvil: 19284432068
Representante legal: Jiang Dan
Dirección: Tienda n.° 44, Jardín Sur de Bojinwan, intersección de las calles Jiefang Sur y Xiangjiang, distrito de Hexi, Tianjin
Código de Crédito Social Unificado: 91120103MAK3TPWC4T

At Zar-Bix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Returns & Exchanges Policy provides guidelines to facilitate an easy and efficient process.

1. Eligibility for Returns and Exchanges

• Items must be returned or exchanged within 14 days of receipt.
• Products must be unused, in their original packaging, and include all accessories and documentation.
• Proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

• Certain items, such as intimate apparel, swimwear, and clearance merchandise, may be non-returnable for hygiene reasons or due to sale terms. Please check the product description for specific return eligibility.

3. How to Initiate a Return or Exchange

• Contact our customer service team at service@mail.zar-bix.com with your order number and details about the item you wish to return or exchange. Include reasons for the return and any supporting photographs if applicable.
• Our team will provide you with a return authorization and instructions on how to send back your item.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item received. In such cases, Zar-Bix will cover the return shipping expenses.

5. Processing Returns and Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days, and a credit will be automatically applied to your original method of payment.

6. Exchanges

• If you wish to exchange an item, please follow the same process as initiating a return. Specify the item you would like in exchange, subject to availability.
• We will dispatch the replacement item once the returned item has been received and inspected.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately with your order details and photos of the item. We will arrange for a replacement or refund as appropriate.

8. Changes to Returns & Exchanges Policy

• We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically.

We appreciate your cooperation and understanding in following these guidelines. For further questions or assistance, please reach out to us at service@mail.zar-bix.com or call us at +86 19284432068.

Thank you for shopping with Zar-Bix!